Return Policy

30 Day Return Policy

Satisfaction Guarantee and Product Warranties

We sell only factory fresh new products with full manufacturer warranties. During the first 30 days, we also offer our own exclusive satisfaction guarantee. We are here to assist you in any way we can via telephone or email support. We will do our best to help with any warranty issues that may arise.

Your satisfaction is our goal!

Return Policy

Returns happen so we make the process as easy for you as possible. Absolute Automation strives to ensure that you are satisfied with every purchase made at our store and will offer technical support as well as support from our manufacturers in order to resolve any problems you're having. We ask that you give us a chance to get things working the way you expected.

We offer a 30 Day Money Back Guarantee (excluding special orders).

If you need to return a product during this time, please submit a request here.

Prior to shipping materials to us, you MUST first receive an RMA (authorization) number to avoid a refused shipment.


  • Product must be returned in original condition, in a proper shipping box with adequate packing materials to avoid damage.
  • Do not return product in the product box alone. Do not mark or affix labels to the product box or packaging.
  • We recommend your return shipment to be insured and shipped with a tracking number. Absolute Automation Inc. is not responsible for lost or damaged packages.
  • Return shipping charges are the responsibility of the customer unless the return is a result of our error.
  • Returns that do not meet all of the stated conditions will be returned to the customer at their expense and cost, or the customer will be offered a credit minus a restocking fee reflecting the condition of the return at Absolute Automation's discretion.
  • Products that are not eligible for return are as follows:
    • Any product that has been mounted or installed.
    • Any product missing that cannot be sold as new
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
    • Any product that exhibits physical damage
    • Any product received more than 30 days beyond date of customers receipt of product


Special orders (including Special Cuts of Wire) and DVR cards will not be refunded.

Special Order can also include any order of unusually large quantities. All software is non-returnable.



Returns and Refused Shipments

Any refused shipments or orders that cannot be delivered and are returned to us by the courier will be assessed a 15% restocking fee plus the cost of the returned shipment and the original freight cost. If the customer requests that these orders be re-shipped, the customer will incur the cost of the return freight plus the cost to re-ship.

Any refused shipments or orders that cannot be delivered and are returned to us by the courier will be assessed a 15% restocking fee plus the cost of the returned shipment and the original freight cost. If the customer requests that these orders be re-shipped, the customer will incur the cost of the return freight plus the cost to re-ship.


Return Materials Shipping Instructions


Place the manufacturer's box into an outer shipping container similar to the one we used to ship the product to you and pack carefully to fill voids and prevent shifting of the inner manufacturer's box during shipment. Damage that occurs during a return shipment will be deducted from your refund if not covered by insurance. Please do not ship directly in the retail packaging.

Be sure to include everything originally supplied or you may be subject to a charge for the missing item(s).

Place a note inside the box with your name, reason for return and RMA authorization number. This will help us process your replacement and/or refund in a timely fashion.

We recommend that you ship the item insured for your protection. Please keep in mind that we can't provide a refund or replacement unless we receive the return in original condition.

Unless instructed otherwise, ship the product to one of the following addresses.

USA Customers Ship items to:
Absolute Automation Inc.
3070 Palms Rd
Casco, MI
48064

Canadian Customers Ship items to:
Absolute Automation Inc.
1129 Wentworth St W, Unit 2B
Oshawa, ON
L1J 8P7